Support
How can we help?
The same answers you'll find in the app's help centre, plus a direct line to us if they don't cover it.
Getting started
What is Apex?
Apex is an AI chat assistant. Ask questions, get help with writing and analysis, generate ideas, and have natural conversations — from your phone or your watch.
Do I need an account to use it?
No. You can start chatting right away as a guest. Creating an account lets you sync your conversations across devices, unlock memory, and manage your subscription.
Can I use Apex on my Apple Watch?
Yes. Sign in on your iPhone and your session is shared with the watch automatically, so you can pick up conversations on your wrist. Voice input on the watch uses the system dictation controller.
Privacy & data
How is my data stored?
Your conversations are stored securely on our servers, encrypted in transit and at rest, and tied to your account so you can access them across your devices. Guest conversations stay on your device until you sign in.
Is my data used to train the AI model?
No. We do not use your conversations to train or improve the underlying AI models. Your chats are used only to provide the service to you.
What is Memory and what does it remember?
Memory lets Apex recall useful facts from your chats — like your preferences or ongoing projects — so answers feel more personal over time. It's available to signed-in users, and you can review or clear remembered facts anytime from Settings → Memory.
Can I delete my conversations?
Yes. You can clear your entire chat history from Settings → Data & Privacy → Clear chat history. Deleting your account removes your account and all of its data permanently.
Subscription & plans
What do I get with a PRO plan?
PRO raises your usage limits and unlocks premium features like AI personalities. Apex Pro, our most capable reasoning model, is included with ULTRA. You can compare plans in Settings → Subscription → Upgrade.
How are my usage limits measured?
Every limit — chat, images, web searches and voice notes — is metered over one window: the calendar month, resetting on the 1st. Apex Pro counts for more per token than Apex Bolt, since it is the more expensive model to run. Paid plans raise every limit, and you can check where you stand in Settings → Usage.
How do I manage or cancel my subscription?
Subscriptions are handled through your Apple ID. You can cancel anytime in the App Store settings — you'll keep PRO access until the end of the period you've already paid for.
Will I be charged when my plan is canceled?
No. Once you cancel, you won't be billed again. Your plan stays active until the current billing period ends, then switches back to the free tier.
Using Apex
Can I change the AI's personality?
Yes, with a PRO plan. Choose from personalities like professional, friendly, or humorous in Settings → AI → Personality.
Can Apex read images I send?
Yes. You can attach a photo or take one with the camera, and Apex can describe it, answer questions about it, or use it as context in your conversation.
Why are the AI's answers sometimes wrong?
AI can make mistakes or present outdated information as fact. Always double-check important details — especially anything used for medical, legal, or financial decisions.